The firm keeps conduct
Shaine supports the firm. The firm's responsibility to its client stays with the firm. HDR Keel works under instruction and supervision.
About HDR Keel
A housing disrepair fee earner, since 2013
HDR Keel is Shaine Stead's housing disrepair consultancy for solicitors. Shaine is a fee earner who has personally handled housing disrepair claim work since 2013, and he offers that practice to firms that need extra capacity.
Shaine Stead
Who we are
Shaine Stead, with Georgie on the backend
Shaine is a housing disrepair fee earner who has run real cases and personally handled housing disrepair claim work since 2013. When a firm is short-staffed, on leave or simply overloaded, he steps in to take the case work off the desk: intake, disclosure reconciliation, chronology, quantum and report drafting, on a clear monthly retainer.
He is supported by Georgie, who handles the backend and administrative side of the work. Every deliverable is Shaine's to review and sign off before it reaches the firm. The instructing firm keeps conduct of its cases at all times, and everything is the firm's to approve.
Shaine handles claimant files, including health and location information, only under the instructing firm's documented instructions for each matter. The instructing firm is the data controller for the client's personal data and keeps conduct of the matter. HDR Keel processes that data, including any health or location information, only as the firm's processor, under a written data-processing agreement under Article 28 of the UK GDPR.
HDR Keel is a consultancy for solicitors: case support, training and AI implementation on a monthly retainer. HDR Compass is a separate software product for firms that want to do the work themselves. HDR Keel works for solicitors and is not a claims management company; it assists with personal injury only where it arises from housing disrepair.
How we work
Principles
Built from practice
A fee earner who has run the cases, offering that experience to other firms as case support, training and AI implementation.
Solicitors only
HDR Keel works for solicitors on housing disrepair and associated personal injury. It does not take consumer claims directly.
The instructing firm retains conduct of the matter and all responsibility to its client and to the regulator. HDR Keel works under the firm's instruction and supervision. All advice, correspondence and decisions are the firm's to make and sign off.