Intake triage
Go/no-go triage on new files, so a firm knows early which matters are worth the time and cost.
Case support
Outsourced housing disrepair case support for firms short on capacity.
When a firm is short-staffed, on annual leave, or simply overloaded, the case work still has to run. Shaine steps in to take it off the desk. He is a housing disrepair fee earner who has personally handled housing disrepair claim work since 2013.
What you get
Fee-earner work, on a monthly retainer
Each item below is a fee-earner task Shaine already runs on live matters, delivered under the firm's instruction and capped at no more than 10 hours per week per client so he never over-commits.
Disclosure reconciliation
Reconciling the disclosure against the pleaded defects, so gaps and admissions surface while the file is still the firm's to fix.
Chronology and quantum
Building the chronology and the quantum, from the rent record and the repair history to a defensible figure.
Report drafting
Drafting the reports and the letters of claim for the firm's review, sign-off and issue.
Offers strategy
Working the offers position, so the firm walks into negotiation with the numbers and the Part 36 logic in hand.
Surveyor or expert instruction support
Supporting the instruction of surveyors and experts under the pre-action protocol, so the evidence is in place.
How it works
A clear, predictable process
- Talk it through with Shaine on a call.
- You agree the scope, hours and monthly retainer.
- Shaine works under your instruction and delivers for your sign-off.
- Unused hours roll over into the next month within the same quarter.
- The firm retains conduct and makes the decisions throughout.
What is in scope
Intake go/no-go triage, letter of claim preparation, disclosure reconciliation, chronology, quantum, surveyor or expert instruction support, report drafting, and offers strategy.
What is out of scope
Advocacy, court attendance, issuing, and anything the firm must hold itself. If a matter passes beyond these boundaries, or outside England and Wales housing disrepair plus associated personal injury arising from it, it is referred back to the instructing firm.
What happens next
What to bring to the first call
The jurisdiction of the caseload, the matter count, the capacity gap (in-house cover or a defined project), and whether the firm needs ongoing support or a time-boxed piece of work. From that, Shaine recommends the retainer tier or a day rate.
The instructing firm retains conduct of the matter and all responsibility to its client and to the regulator. HDR Keel works under the firm's instruction and supervision. All advice, correspondence and decisions are the firm's to make and sign off. Intake, disclosure, chronology, quantum, reporting and offers work is undertaken for the instructed firm and delivered for its sign-off. Nothing on this site constitutes legal advice to any firm's client.
The applicable law depends on the jurisdiction of the client's case (RHWA 2016 in Wales; LTA 1985 and Awaab's Law in England).
HDR Keel assists with personal injury only where it arises from housing disrepair and only under the instructed firm. HDR Keel works as the firm's processor under a written data-processing agreement under Article 28 of the UK GDPR.
Need capacity on a disrepair file?
Talk it through with Shaine and agree the scope, hours and retainer.